Housing Accounts Assistant (P01581)

Housing Accounts Assistant
(P01581)

Starting salary £27,556pa with progression to £27,987pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Permanent contract

At Welwyn Hatfield Borough Council we are looking for a motivated Housing Account Assistant to join our Income & Home Ownership Team, providing high quality administrative and front-of-house support for our busy Hatfield office.

As a Housing Accounts Assistant, you will play a vital role in supporting the whole team. You’ll deliver our promise of being a high-quality landlord through efficient administration of our tenant and leaseholder accounts that supports the Income, Home Ownership and Rent Transaction Teams through high quality administrative and technical support, taking the lead on allocated administrative processes as necessary.

The role is hybrid with 3 days office attendance per week minimum.

We are looking for someone who has:
- Previous experience of working in administration or an accounts environment
- Excellent verbal and written communication skills, with the ability to handle face-to-face and telephone queries
- The ability to prioritise tasks to meet competing deadlines and be able to work both independently and as part of a team
- Excellent interpersonal skills and ability to maintain confidentiality

What we can offer you:
- A unique working environment in the heart of Hatfield Town Centre
- Flexible working arrangements for that work life balance
- Local Government benefits including pension scheme
- Generous annual leave allowance

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

Please visit our careers page to see all the benefits for working at Welwyn Hatfield Borough Council -My Rewards – Careers

If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

Please note that we do not offer sponsorship for employment in the UK.

We recommend downloading the role profile as this will not be available online when the vacancy closes.

Closing date for applications is 12 April 2026
Remote assessments will be held on 16 April 2026
Interviews will be held 21 April 2026

Keywords:

Finance, Administration, Accounts, Transactions, Customer, Service, Data, Welwyn Hatfield, local government, tenants, leaseholders