Homeless Prevention Support Officer

1 x Homeless Prevention Support Officer

37 hours per week – Fixed Term, 12 Month Contract

Working across Andover and Romsey

Grade 6 Salary range £31,158.12 - £33,940.80

This is a great time to join Test Valleys forward thinking and proactive housing team and be a part of supporting our mission to prevent homelessness at the earliest opportunity.

Are you passionate about making a difference in the lives of vulnerable people? Do you have the skills to provide proactive support and build strong partnerships to prevent homelessness? If so, we’d love to hear from you!

In this fast-paced role we are looking for a Homelessness Prevention Support Officer to join our dedicated Housing team. This vital role focuses on supporting people at risk of homelessness, this will be achieved by providing upstream prevention support to people who are at risk of losing their home and helping them to maintain their accommodation and improve their overall wellbeing by providing person centred support.

As a Homeless Prevention Support Officer, you will be.

• Conducting assessments via the phone and in person to identifying urgent housing needs and risks.
• Supporting Housing Options Officers with investigations and casework
• Maintaining accurate case notes and ensuring compliance with housing legislation and developing support plans.
• Building strong relationships with internal teams, external partners, and customers.
• Signposting to wider support services to address the root causes of homelessness
• Provide practical support in areas such as budgeting, debt management, welfare benefits, and employment opportunities.
• Attend and arrange multi-agency meetings to advocate for customer needs.
• Carry out home visits across Andover and Romsey to help tenants sustain their tenancies.
• Being creative in ways to prevent homelessness and promote engagement.

We are looking for people who are dynamic, customer focused and who thrive in a busy and demanding environment. You will have a desire to help support people, providing advice and assistance whilst managing expectations.

Test Valley is a great place to work. We’re proud of our open and friendly culture and offer a professional, positive, and stable working environment. Our values are reflected in everything we do—from supporting our communities to empowering our staff.

The role is expected to have time in both Andover and Romsey Offices with some flexibility for home working.

We invite you to contact us to discuss the role further, we can offer telephone or Teams appointments, please contact either Gemma Churchill, gchurchill@testvalley.gov.uk or Nicky Coles ncoles@testvalley.gov.uk call on 01264 368000.

We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents.

We are proud to be a Disability Confident Employer who positively encourages applications from disabled people. If, as a disabled person, you meet the minimum criteria for a job then you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy.

Closing date for applications is 24th June 2026. Interviews will take place on 1st July 2026