Homeless Outreach Officer

Homeless Outreach Officer

37 hours per week, Permanent contract

£27,711 - £30,060 per annum

We are currently looking for a Homeless Outreach Officer to join our dedicated and supportive Outreach team.This role implements the Council’s duties, responsibilities, and policies within the Housing Service and is recognised as the primary point of contact for homeless customers.This includes rough sleepers and further cohorts who may present with a variety of additional needs such as substance misuse, financial difficulties and mental and physical ill health.

The role also includes support for those threatened with homelessness and involves partnership working with the Housing Team and external agencies to ensure best outcomes for every individual, household and family the team work with utilising the best packages of support available.

Key attributes for this role are a commitment to delivering the Council's values of great customer service, openness, accountability, innovation and improvement, flexibility, fairness and respect.

About you

The successful candidate will:

• Be customer focused and dedicated to providing an excellent front facing service
• Have previous experience of working in a housing or customer facing environment
• Be a team player who can work well with others and is able to innovate/act on own initiative whilst being responsive to the needs of others
• Have good I.T. skills
• To be able to prioritise a varied workload
• To be able to deal with difficult situations in a calm and caring manner
• Be able to support customers to access services who display challenging behaviour and are experiencing difficult circumstances

The role requires travel across our districts in areas where access to public transport is limited. Candidates must therefore hold a full driving licence and have access to a vehicle for work purposes.

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery (Pershore Office) with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please call Lisa Williams, Senior Housing Options Advisor, on 07970 921698.

Closing date: Sunday 3 August 2025

Interview date: Monday 11 August 2025

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.