Homefinder Officer (2 year fixed-term contract)

• Job_description_-_Housing_Officer_HM0014B_-_March_2023
• Employee_profile_-_Housing_Officer_HM0014B_-_March_2023

Please apply online via the link provided.

Please note, we do not accept CVs, only a fully completed online application form.

Are you a motivated professional looking for an opportunity to make a positive difference to the lives of Harlow tenants and their families?

Harlow Council is on a mission to transform Harlow’s housing. As a Housing Officer you will work as part of a team responsible for management of the councils housing stock, ensuring that customers are given help and support in sustaining their tenancies. You will be directly responsible for the people and property service delivery of areas such as:

• Dealing with breaches of tenancy conditions.
• Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.
• Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arising
• Dealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.
• Assisting residents with enquiries regarding their tenancies and leases and providing support where required.
• Engaging with customers and encouraging their involvement in decisions relating to the Housing Service.

The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous together with an understanding of current Housing Legislation and experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required.

You will possess excellent people skills, with the ability to communicate effectively and diplomatically at all levels and have a proactive and solution focused approach to problem solving. You will also have good administration and IT skills and be able to work effectively within a pressurised, customer focused environment.

You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post.

For an informal discussion about this role, please contact Jennie Kitteridge, Estates and Tenancy Team Leader, on 01279 446294

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days a week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life. Our excellent benefits include the Local Government pension scheme, generous annual leave, wellbeing initiatives, and development opportunities.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.