Head of Service – Governance, Improvement & Development

Job introduction

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Job Title: Head of Service – Governance, Improvement & Development

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.

Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents.

Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

We are recruiting a Head of Service within the Adult Social Care and Health Directorate.Vital to this ambition is our leadership team who will drive this transformational approach, embed new ways of working and deliver our ambition

The Role:

• As the Head of Service Governance, Improvement & Development you will be providing leadership to the wider department on areas of assurance, improvement and be a lead advocate for change across the directorate, wider council and strategic partners• As the successful Head of Service Governance, Improvement & Development you will be a highly skilled and experienced individual who has extensive knowledge of the statutory requirements across Adult Social Care and Health
• As the Head of Service Governance, Improvement & Development you will be highly motivated, supportive and able to work autonomously within the national legislative framework and governance arrangements of Liverpool City Council and the wider Care and Health system
• In the role of Head of Service Governance, Improvement & Development you will manage complex budgets, lead on performance management, programmes of continuous improvement and embed a culture of high-quality services that provide the best outcomes for people
• You, the Head of Service Governance, Improvement & Development will also need to be resilient and have the ability to manage complex change and innovation programmes, whilst maintaining service delivery and quality standards. You will lead on embedding a positive culture and new ways of working in your service area, keeping the focus on the person at the centre of service delivery

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight Sunday 20th July 2025
Shortlisting date: w/c Minday 28th July 2025 (subject to change)
Interview date: w/c Monday 22 September

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Please note: this vacancy is classified as politically restricted position.

If you would like any further information or an informal discussion, please contact Claire Harris Interim Strategic Talent Attraction and Recruitment Lead via email claire.harris@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.