Head of Service Delivery

Be part of our digital journey and help shape the future of one of the largest unitary authorities in the country.

North Northamptonshire Council is on an exciting transformational journey. We are seeking an exceptional individual to join us in delivering the next steps towards our vision and deliver a range of benefits for both our staff and residents. If you have a passion for exploring new ways of working; the drive to deliver exceptional services; and the ambition to continuously improve practices – this could be the ideal role for you.

We are seeking an innovative and dynamic Head of Service Delivery to provide leadership to the Service Delivery team within our growing Technology, Digital and Data (TDD) service.

In this pivotal role, you will have the significant responsibility of translating the Council’s priorities into actionable strategies, plans, and programmes to ensure the provision of a robust, future-proofed service capable of supporting the organisation’s business objectives.

Your contributions will have direct impact upon all staff and Council services, as well as the residents of North Northamptonshire.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

As part of the TDD senior management team, you will collaborate with the Chief Information Officer and other leaders to review and enhance current strategies that support business objectives across the wider technology and digital service. You will also lead on the creation of new strategies and oversee feasibility studies for alternative approaches, ensuring that the service meets established business goals, performance targets, and agreed service levels.

You will manage the Service Delivery resources and assets, ensuring compliance with all governance, legal, and regulatory requirements. Additionally, you will oversee the financial management and control of the Service Delivery budget.

You will provide leadership and oversight to ensure stakeholder confidence in the quality and availability of the service and support for all Council teams.

It will be your role to ensure that both yourself and your team stay up to date with the latest technology trends and practice continuous development to identify and leverage emerging opportunities to enhance service delivery.

You will be an experienced leader in service delivery with a proven track record of managing operational IT services at a senior level. Your ability to make evidence-based decisions and take ownership of ongoing and emergent technology challenges will be crucial.

You must have clear evidence of building and maintaining strong relationships with key suppliers and senior managers, ensuring beneficial outcomes for the Council. And you should have excellent knowledge and experience of contract management and negotiation, and performance management of third parties.

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)