Head of Major Works Delivery

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Service and Team

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live.

Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,470 leasehold properties in Sutton.

If you’ve led major works programmes and know the difference between delivering projects and delivering outcomes for residents, this is one worth your attention.

Sutton Housing Partnership is looking for a Head of Major Works Delivery to take ownership of a significant capital investment programme across its housing stock. This is a senior leadership role, responsible for driving performance, quality and value across major works projects typically ranging from £1m–£5m.

You’ll be leading from the front setting direction, managing delivery and making sure both residents and the organisation see real, measurable results.

In UK social housing, major works programmes are one of the biggest drivers of both resident satisfaction and long-term asset value get it right, and you impact thousands of homes in a very real way.

About the Role and Our Ideal Candidate

You’ll lead the Major Works function, delivery team, ensuring programmes are delivered safely, compliantly and to a high standard, while maintaining a strong focus on resident experience and value for money.

This is a role where you’ll need to balance commercial awareness with social purpose managing contractors, controlling budgets and improving services, while keeping residents at the centre of delivery.

• Leading and developing the Major Works team to deliver a high-performing, accountable service
• Overseeing delivery of capital programmes (£1m–£5m), ensuring works are completed on time, within budget and to the required quality
• Managing contractors and supply chain partners, ensuring strong commercial control and contract compliance
• Driving resident engagement across major works programmes, ensuring communication is clear and customer experience is prioritised
• Ensuring full compliance with asset management, building safety and CDM regulations
• Owning budget planning, forecasting and financial performance across programmes
• Leading service improvement initiatives to drive efficiency, performance and value for money
• Working closely with senior leadership and internal teams to align delivery with wider organisational objectives

Qualifications Required:

• A professional building services qualification, e.g., RICS, CIOB

Essential Requirements:

• Solid track record delivering major works programmes in social housing
• Experience managing capital investment in the £1m–£5m range
• Proven leadership teams respond to you, performance follows
• Strong contractor and commercial management
• Good working knowledge of building safety, compliance and CDM
• Budget management and financial reporting experience
• RICS, CIOB or CIH qualification, or actively working towards one

SHP total reward offer includes:

• 33 days annual leave, plus statutory holidays
• Local Government Pension Scheme (LGPS), which offers a valuable package of benefits for members and their dependents
• Hybrid working and a modern, flexible working environment
• Simply Health medical cash plan
• Staff Benefit platform via Pluxee
• HOME Award scheme1
• Professional Development

This role requires:

• Weekend & evening working hours where required
• Mobile working

Before applying, please refer to the role profile and ensure you meet the essential criteria.

The job holder will:

• Ensure all SHP teams work together collaboratively to develop SHP as a learning organisation and embed the culture of performance, safety and excellent customer service with an effective communication strategy at its heart
• Lead the Assets team to achieve SHP’s and the Council’s strategic objectives and deliver outstanding levels of service to both internal and external customers.
• Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
• Up to date knowledge of the legal and building safety requirements for Assets and a sound understanding of new and emerging technologies and sustainability.
• Have a sound understanding of the challenges facing the housing sector, and the regulatory and legal frameworks to ensure services to residents are compliant.
• Ensure a framework for best practice in management of supplier contracts and supply chain partnering to ensure value for money and has excellent procurement and negotiation skills
• Networks with similar organisations and more widely to enable benchmarking and continuous development of the service
• Builds strategic partnerships and collaborates with colleagues, the council and strategic partners
• Such other comparable duties as the Director/Line Manager may require from time to time
• The postholder must at all times carry out Customer Experience in accordance with the framework

Our Offer to You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.