Fraud Investigator

Job Title: Fraud Investigator
Starting Salary: £34,433.76 opportunity to progress to £37,280 per annum per annum (pro rata for part time)
Hours: 37.0
Location: Stevenage/Hybrid
Contract Type: Fixed Term/End date 31/03/2027
Directorate: Resources

About the team

We are recruiting for a Fraud Investigator to join our highly respected, award-winning Anti-Fraud Service in Hertfordshire.

At the Shared Anti-Fraud Service (SAFS), we protect the public purse from the ever-present threat of fraud. Our dedicated team of fraud and financial investigators, intelligence officers, and data analysts work tirelessly to combat fraud in partnership with councils, housing providers, the DWP, HMRC, and the Police.

Working across Hertfordshire and Bedfordshire, we deliver a comprehensive criminal investigation service, provide expert advice and guidance on fraud and corruption, carry out proactive counter-fraud exercises, utilise advanced data analytics, and deliver training and awareness sessions.

Whilst the team is based at our Stevenage Offices, we have a very flexible approach enabling us to work from anywhere, encouraging a healthy work life

About the role

This role is for a Fraud Investigator within our Volume Team, requiring someone who can manage a high-volume caseload, meet demanding targets and timescales, and deliver excellent outcomes for our partners.

We are seeking a self-motivated and driven individual—whether you’re looking for a career change or aiming to develop your existing skills in fraud prevention, detection, and investigation.

As part of our counter-fraud operations, you’ll gain hands-on experience investigating a wide range of allegations, including housing, council tax, education, blue badge, insurance, and social services fraud.

Working alongside experienced investigators, you will undertake tasks such as:

• Collating evidence and maintaining records in compliance with CPIA 1996
• Conducting PACE-compliant interviews with witnesses and suspects
• Analysing data and presenting findings in clear, comprehensive reports

You’ll learn and grow quickly, developing the skills and knowledge needed to lead your own criminal and civil investigations and prepare case files for legal action.

The role demands strong interpersonal skills—both written and verbal—and the ability to engage effectively with officers at all levels, often in challenging situations, to identify offences and secure evidence. While you’ll be part of a supportive team, you’ll also need to work independently and make sound decisions under pressure.

For candidates not already ACFS-qualified, we offer the opportunity to complete the IIA Practitioner Level 4 apprenticeship standard and Accredited Counter Fraud Specialist training, supporting your professional development.

About you

Essential:

• Ability to travel across Hertfordshire and Bedfordshire
• Competent in using Microsoft Packages (Word Excel Outlook)
• Ability to handle sensitive and confidential information with integrity
• Ability to manage a high-volume caseload and meet demanding targets and deadlines
• Good communication skills at all levels, both written and verbal, to engage effectively with officers, partners, and stakeholders
• Commitment to continuous learning and professional development

Desirable:

• ACFS / PIP or equivalent
• Experience in Local Government
• Experience in law enforcement
• Ability to conduct PACE-compliant interviews with witnesses and suspects

.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Regulatory Services, level REG9 job profile. Please locate this via:

Job profiles - Regulatory services

To hear more about this opportunity please contact Paula.hornsby@hertfordshire.gov.uk or darren.bowler@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 10th and 12th December 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.