Forty Hall Customer Service Assistant

Join Our Team – Front of House Assistant at Forty Hall
We are seeking a friendly, reliable, and proactive Front of House Assistant to be the welcoming face of Forty Hall. This is an exciting opportunity to work in one of Enfield’s most treasured historic venues, where no two days are the same.
As Front of House Assistant, you’ll play a vital role in ensuring every visitor enjoys a smooth, safe, and engaging experience. You’ll support the day-to-day operation of the Hall, help deliver exceptional customer service, and contribute to the success of our events, hires, and commercial activity.
Key responsibilities include:

- Acting as the first point of contact for visitors in person, by phone or email, offering a warm and inclusive welcome and providing clear, accurate information.
- Supporting the reception area, events, hires, and gift shop (both in-person and online).
- Leading guided tours of the Hall, focusing on its heritage and venue hire opportunities.
- Monitoring the site, supporting maintenance tasks, and liaising with contractors as required.
- Supervising casual staff and volunteers during your shifts.
- Collaborating with the wider Forty Hall team to enhance the visitor experience, grow our audiences, and support commercial use of the venue.

Contract details:

- Role: Front of House Assistant
- Hours: 36 per week, includes regular weekend, evening and Bank Holiday work
- Overtime: No additional payment, however Time Off in Lieu (TOIL) can be arranged

If you are passionate about heritage, enjoy working with people, and thrive in a varied and dynamic environment, we’d love to hear from you.
Apply today and help make Forty Hall a welcoming, inspiring space for all.
Contact details:
If you would like to know more about the role, please email Edda Smith - edda.smith@enfield.gov.uk
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email farida.uddin@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.