Financial Resilience Manager

About the job

Salary: £60,379 - £63,721 a year pro rata plus £3,203 car benefit allowance
Hours per week: 37
Contract type: Fixed Term (3 years from start date)

Are you a strategic leader with a passion for innovation, digital transformation, and delivering real impact for vulnerable communities? We are seeking a Financial Resilience Manager to lead the development and delivery of a high-profile, cross-cutting programme aimed at strengthening financial support services and improving outcomes for residents most in need.

In this dynamic role, you will drive collaboration with senior external partners and coordinate colleagues across multiple service areas to foster a culture of innovation and improved service delivery. You'll oversee the implementation of key projects that enhance financial resilience, using data and evidence to inform prioritisation and build the case for long-term sustainability.

You will lead and inspire a multi-disciplinary, multi-agency team to deliver user-centred services that are faster, smarter, and more cost-effective. A key part of your role will be supporting the development and integration of digital services and tools that improve internal processes and partnership working across the council and wider system.

The role also includes managing the delivery of major grant-funded initiatives such as the Household Support Fund and Local Welfare Assistance Schemes, ensuring compliance, performance monitoring, and effective outcomes. You’ll lead the commissioning and contract management of complex digital platforms that enable coordinated access to support for residents, while ensuring value for money and high-quality user experience.

Finally, you’ll shape and maintain the governance structures, strategy, and standards that underpin this work—building a sustainable service model and driving a culture of innovation, efficiency, and continuous improvement.

If you're ready to lead meaningful change and help build a stronger, fairer future for vulnerable residents, we’d love to hear from you. Apply now and make a lasting difference.

Interviews are scheduled to take place during week commencing 13th October 2025. If you are not available during this week, please let us know when submitting your application and provide details of your availability. While we may not be able to accommodate alternative dates, we will endeavour to do so where possible.

Please note this role does not attract sponsorship.

About you

Are you an experienced leader with a strong background in digital service transformation, complex partnership management, and data-driven decision-making? We’re looking for a Financial Resilience Manager to lead high-impact, cross-sector initiatives that strengthen the financial wellbeing of vulnerable residents.

This is a high-profile role that demands exceptional strategic leadership. You’ll lead the development, commissioning, and operational delivery of complex, multi-disciplinary projects—bringing together stakeholders from across the public sector, local government, and beyond. Your ability to influence, negotiate and build consensus will be key to securing commitment to user-focused, evidence-based service redesign.

We’re seeking someone who can confidently navigate politically sensitive environments, analyse and act on complex data, and present ideas clearly and persuasively to senior leaders, elected members, and strategic partners. A high level of political awareness and the ability to respond quickly to changes in legislation or national policy are essential.

You’ll have a proven track record in delivering user-friendly digital services, with a strong understanding of channel shift, demand management, customer care principles, and early intervention approaches. You’ll also have experience in managing the risks and requirements of data protection and information sharing legislation in a public sector context.

Strong project management skills are critical—you’ll need to lead programmes of work from concept through to implementation, managing time, budgets and competing priorities effectively. Your knowledge of equality and inclusion will also be key, ensuring strategies and services reflect the diverse needs of our community.

This role requires a graduate-level qualification (or equivalent experience) and a commitment to ongoing professional development. Flexibility is essential, with the ability to support a 24/7 digital delivery environment, including occasional out-of-hours support for upgrades and key events.

If you’re ready to lead innovative change and make a measurable difference in people’s lives, we want to hear from you. Apply today and help shape the future of financial resilience in our community.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: PREF105536 202505 M6 Financial Resilience Manager (002).docx
• download: Luton_Values_Flyer (1).pdf