Financial Inclusion Officer

Crawley Borough Council

Crawley, UK

Hybrid

Expires: Expiring in less than 4 weeks

Housing

Full time

£28,489 - £31,031 per year

Reference: EC231
Division: Crawley Homes
Salary: £28,489.00 - £31,031.00 per annum
Contract type: Permanent
Posted on: 13 October 2025
Interview date:19 November 2025
Extra payment(s): Not applicable

Positions: 1
Category: Housing
Grade: F - G
Working hours: 37 per week
Closing date: 09 November 2025
Location: Town Hall, Crawley
Location type: Hybrid

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About the role

Are you passionate about making a real difference in people’s lives? Do you have a strong understanding of welfare benefits and a commitment to financial empowerment? Crawley Homes is seeking a proactive and compassionate Financial Inclusion Officer to join our Housing Management team.

As a Financial Inclusion Officer, you will play a vital role in supporting tenants to avoid rent arrears and financial hardship. You’ll provide tailored advice on income maximisation, welfare benefits, and money management, helping residents claim their full entitlements and improve their financial wellbeing.

You will:

lead the delivery of Crawley Homes’ Financial Inclusion Strategy
develop partnerships with welfare rights organisations, credit unions, and financial service providers
support tenants with benefit claims, appeals, and financial health checks
promote access to affordable banking and credit options
deliver training and briefings to the Housing Management team on welfare reforms and financial inclusion
maintain accurate records and contribute to performance analysis and service improvement

We’re looking for someone who:

communicates effectively across multiple channels
has strong organisational and analytical skills
understands housing benefits, welfare systems, and safeguarding principles
is resilient, empathetic, and committed to high-quality customer service
has experience supporting individuals in financial difficulty and conducting income assessments

Why join us? At Crawley Homes, we believe in empowering our tenants and supporting our staff. You’ll be part of a dynamic team that values inclusion, continuous improvement, and making a tangible impact in the community.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Satisfactory clearance of Basic Disclosure and Barring Check (DBS) will be a condition of your employment.

Essential requirements:

GCSE-level education or equivalent
full and current UK driving licence with access to a suitable vehicle for work-related travel
willingness to work occasional evenings and weekends for the purpose of tenant consultation or other tenancy matters.
ability to work independently and as part of a team

Desirable requirements:

relevant degree or CIH qualification
training in debt counselling or mediation
experience in housing or local government settings

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email charlotte.mccargo@crawley.gov.uk, Senior Financial Inclusion Officer, or call on 01293 438931.