Financial Assessment and Benefit Officer (FAB)

Your new role

The purpose of this role is to ensure timely and accurate financial assessments are completed for Adult Social Care clients (or their legal representatives) which are often completed at their main residence. This will involve carrying out a detailed analysis of their financial circumstances, assessing how much they are required to contribute towards the cost of their Adult Social Care and support services funded through the Local Authority. You will provide high quality welfare rights and benefits advice and ensure that clients and their carer's are supported to receive all the benefits to which they are entitled. You will be collecting sensitive personal, financial information, relevant to the financial assessment process and providing a high-quality welfare rights and benefits advice within the client's home. You will be supporting customers or their carers/spouse with benefit applications where appropriate and notify them of their assessed maximum charge and explain how contributions are calculated.

Who is the person summary:

With proven experience in working within a front-line customer facing service, you will have an understanding of the chargeable services provided by Adult Social Care and of the Care Act 2014 and how this underpins charging frameworks. You will have experience of working with DWP Welfare Benefits with knowledge of those that may be applicable to people with disabilities. With an understanding of completing financial assessments, you will have the ability to identify entitlement to unclaimed benefits, means tested benefits, premiums and state pension providing whilst providing client support.

You will have an excellent attention to detail and ability to interpret financial evidence you will have strong numeracy skills, good communication skills both written and verbal with the ability to prioritise and plan your workload.

For full details, please review 'who is the person' on the job profile below attached.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office minimum 2 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs

We are not able to offer sponsorship for this position.

Short listing will take place w/c 1 June 2026 with the interview process taking place anytime after w/c 8 June 2026 or 15 June 2026.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page:Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage:Careers Portal - Find jobs with Portsmouth City Council

Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBSprivacy noticebefore submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.

Should you require any support in completing the application form please contactrecruit@portsmouthcc.gov.ukor call the recruitment team on 023 92 616 800.