Family Support Worker

Contract: Full time, permanent.

Location: Office-based @ Station Road

Directly reporting to the Family Help Team Manager.

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

Make a Difference in Redbridge: Join Our Family Help Team!

Are you passionate about supporting children, young people, and families to achieve positive change? We are seeking a dedicated and skilled Family Support Worker to join our Family Help Team. In this pivotal role, you will act as a lead professional for families with a range of needs, delivering and coordinating direct interventions that prevent escalation and promote sustainable, positive outcomes.

About the Role

As a Family Help Practitioner, you will:

• Work directly with children, young people, and families, undertaking holistic assessments and delivering evidence-based interventions—both one-to-one and in groups.
• Be responsible for a caseload of targeted Early Help/Child In Need Support.
• Collaborate with families and the wider Team Around the Family to build trusting relationships, strengthen family networks, and reduce social isolation.
• Support families in crisis, providing mediation, conflict resolution, and rapid response to prevent escalation to statutory services.
• Develop and review family action plans, ensuring they are clear, outcome-focused, and family-led.
• Build consistent relationships with children and families.

Key Responsibilities

• Undertake and contribute to assessments and plans for children and families, avoiding duplication and promoting holistic, family-led planning.
• Work alongside partner agencies as part of a multi-disciplinary team, ensuring coordinated support for families.
• Develop and deliver creative, evidence-based interventions grounded in professional curiosity, anti-oppressive practice, and systemic approaches.
• Maintain high standards of case recording and data management, ensuring compliance with GDPR and service policies.
• Prepare reports for multi-agency reviews, case conferences, and courts as required.
• Contribute to service development and team activities.

What We’re Looking For

• Substantial experience supporting vulnerable children, young people, and families on complex issues (e.g., safeguarding, parenting, education, mental health, domestic abuse, exploitation).
• Experience working with child protection and safeguarding concerns.
• Strong ability to build relationships across services and work collaboratively in a multi-agency context.
• Excellent communication, mediation, and conflict resolution skills.
• Relevant professional qualification or equivalent experience in social work, health, youth work, or related field.
• Commitment to anti-oppressive practice, equality, and diversity.
• Flexibility to meet the needs of the service.

Why Join Us?

You’ll be part of a supportive, innovative team making a real difference in the lives of children and families in Redbridge. We offer ongoing professional development, a positive team culture, and the opportunity to contribute to service improvement.

To apply for this post, you must submit an online application form along with uploading a copy of your CV and cover letter.

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.