Family Support Assistant

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about Children's Services, please visit our Education, Children and Familiespage and our WSCC Health and Social Care section of our website.

For more information about working for West Sussex County Council (WSCC), please visit our WSCC About Us page on our West Sussex County Council website.

The Opportunity

Salary: £25,584 - £25,992 per annum

Working Pattern: 37 hours per week

Contract Length: Permanent

Location: Haywards Heath area

Interviews arranged for 20th August 2025.

As a Family Support Assistant, you will be committed to enabling families to manage their problems and access support and advice quickly, equipping parents to be the best they can be for their child, by increasing knowledge, confidence, and resilience. You will undertake direct work with parents to find out what they are worried about and what goals they want to work towards using a whole family approach.

You will help to provide a safe and welcoming space for young people through the Find It Out (FIO) offer. You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support at a time that suits them, including after school hours.

You will be a team player with a passion for engaging with parents, providing direct support and encouraging families to access to our services. You will use your initiative to organise your workload and respond to unanticipated problems for families.

You must have experience of working with families along with a good understanding of the importance of parenting skills and community development, as well as the challenges of family life.

We are looking for someone who is NVQ level 3 qualified in Childcare, Play Work, Family Support, or equivalent related area.

Experience and Skills

Key Skills:

• Good communication and interpersonal skills across a range of audiences, with an ability to present information verbally and in writing which is clear, concise and accurate. Able to provide specialist advice and guidance whilst maintaining trust with families who may otherwise not want to engage with services they may distrust.
• Strong customer focus with the ability to work as a key contact and provide a professional service to meet customer's needs, both individually and in groups.
• Ability to respond sensitively and flexibly to diverse groups of providers and families whilst maintaining confidentiality.
• Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines.
• Ability to work within recognised procedures, able to effectively organise own workload. Can use initiative to respond to unanticipated problems.

Qualifications and/or experience:

• NVQ level 3 in childcare, play work, family support or related area and/or relevant experience working with parents, carers and children.
• Good knowledge of child development.
• Good understanding of the importance of parenting skills and community development with an understanding of the challenges of family life.
• Knowledge of safeguarding procedures.
• Experience of working with families in a community setting.
• Experience of working within the early years, family support, family centre or child health sector

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

For an informal conversation or for further information regarding the role, please contact Heidi Wyatt at for issues or queries regarding your application please contact .

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.