Facilities Supervisor (office based)

• Reference: CF38
• Division: Major Projects and Commercial
• Salary: £32,463.00 - £34,887.00 per annum
• Contract type: Permanent
• Posted on: 05 June 2026
• Interview date:23 June 2026 - 24 June 2026
• Extra payment(s): 14% shift allowance (all hours), Participation in the Standby Scheme, First aid

• Positions: 1
• Category: Leisure and culture
• Grade: F
• Working hours: 37 per week
• Closing date: 14 June 2026
• Location: Town Hall, Crawley
• Location type: Onsite

About the role

We are looking for an organised, proactive and customer-focused Facilities Supervisor to join our Facilities team.

This is an exciting opportunity to lead the day-to-day operation of our Facilities Officers team, helping deliver high-quality services across a wide range of council buildings and community facilities. You will play a key role in ensuring the smooth running of facilities within the Town Hall, as well as across our wider community sites throughout Crawley, ensuring buildings remain safe, well-maintained and accessible while supporting continuous improvement across the service.

The role will be based full time within the Create Building/Town Hall, acting as the central coordination point for the Facilities team and supporting operational delivery across multiple council sites within Crawley.

Based primarily in an office environment, the role combines operational coordination, team supervision, customer service and facilities administration. You will also take an active role in supporting service delivery and deputising for the Assistant Facilities Managers when required.

Key responsibilities include:

• supervising and coordinating Facilities Officers across multiple sites
• supporting the delivery of reactive and planned maintenance through CAFM systems
• supporting the smooth operation of community facilities, sports sites and council buildings
• handling customer enquiries, bookings and service requests
• raising purchase orders, processing invoices and managing payments
• coordinating contractors, maintenance visits and compliance checks
• supporting health and safety inspections, fire procedures and emergency responses
• monitoring service standards and supporting continuous improvement initiatives
• assisting with operational planning and day-to-day problem solving

We are looking for someone who has:

• experience supervising or coordinating a team within a facilities, operational or customer service environment
• strong organisational and problem-solving skills
• excellent communication and customer service abilities
• experience using ICT systems and Microsoft Office applications
• the ability to work effectively in a busy environment with changing priorities
• a proactive and flexible approach with strong attention to detail
• knowledge of health and safety requirements and facilities operations

Experience using CAFM systems and knowledge of facilities management practices would be advantageous.

You will be someone who leads by example, remains calm under pressure and is passionate about delivering excellent customer service.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

The core working pattern for this role is Monday to Friday, based full time within the Create Building/Town Hall. However, flexibility is essential to meet the operational demands of a facilities service that operates across seven days a week with varied working hours, including occasional evenings, weekends and bank holidays where required.

A 14% shift allowance applies.

Participation in the standby service is also required, with additional standby payments applicable.

You must hold a full and current UK driving licence.

The successful candidate will be required to undertake first aid and fire warden training if not already qualified.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

For an informal conversation or further information regarding the role, email daniel.jones@crawley.gov.uk, Community Facilities Manager.

Related documents

• Facilities Supervisor (office based) job description (PDF, 182.3 KB)