Facilities Officer III

Starting salary for this role is £34,434 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.

Learn more in our ‘More than just a job’ brochure on our careers site.

Role Purpose

To ensure the functionality, comfort, safety, and efficiency of the built environment to create a positive experience for residents, staff, and visitors to BCP Council facilities at BCP Civic Centre.

Main Responsibilities

• Act as point of contact for enquiries and escalated complaints, providing information and resolution or referring the issue to ensure all facilities enquiries are responded to in a timely manner.
• Undertake a wide range of clerical support and administration duties such as producing standardised reports, obtaining quotes or maintaining databases, which may involve the operation of relevant systems or equipment.
• Respond to accidents and incidents ensuring that the situation is contained and escalated to senior staff where appropriate, ensuring health and safety and risk assessment processes are followed and accurate records maintained.
• Undertake the supervision of BCP Council staff or contractors, ensuring cover is maintained and routine operations are delivered to defined timescales and standards.
• Maintain the security of a defined site and its contents, including the operation of alarm systems, key-holding, inspection, health and safety assessments, and opening and closing tasks in accordance with well-defined processes and local requirements.
• Undertake duties that require a good level of physical capability and mobility, including, climbing, moving & lifting equipment and have the ability to carry out physical duties associated with facilities management.

The Ideal Candidate

Knowledge / Skills / Experience required

• Proactive approach and proven problem-solving skills.
• A Level qualifications or equivalent.
• Facilities management qualification such as BIFM level 3 or equivalent experience.
• Experience of working in facilities management or transferable skills.
• Knowledge of health and safety regulations and procedures.
• Knowledge of IT packages including Word and Excel.
• Understanding of data protection and confidentiality procedures.
• Ability to communicate with a range of stakeholders in a professional and courteous manner.
• Ability to reprioritise tasks according to need and urgency.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP