Executive Support Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Exciting Development Opportunities!

Support our Senior Leadership Team as an Executive Support Officer

We’re Hiring!

We have one part-time role 18.5 hrs per week and a fantastic opportunity to join our high-performing Executive Support Team.

Why Join Us?

• Be part of a supportive and dynamic team
• Work closely with inspiring leaders
• Enjoy professional growth and development
• Make a real impact in public service delivery

Within our Executive Support team people from minority ethnic backgrounds are currently under-represented, as a result we would like to encourage people from minority ethnic backgrounds to apply for this post.  This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying. 

Interested?

If you're ready to take the next step in your career and support our Senior Leadership Team, we’d love to hear from you!

For an informal conversation regarding the role please call Doreen Pack 02476 972345 during office hours, 08.30 – 17.00 Monday – Friday.

Timelines:

• Advert to close at midnight on Tuesday 2nd June 2026
• Interviews and assessments to take place on Friday 12th June 2026
• Competency based interview and role play of tasks.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We’re seeking enthusiastic individuals who:

• Have proven experience in executive support or a similar role
• Possess excellent organisational and multitasking skills
• Communicate confidently—face-to-face, by phone, and in writing
• Are proficient in Microsoft Office Suite
• Care about delivering excellent service to every customer
• Can support a diverse customer base
• Thrive in a fast-paced environment and respond positively to change
• Are flexible to the needs of the service
• Have good IT skills
• Understand the range of services provided by the council

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 12th June 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies