Environmental Services Advisor

Job introduction

Interview date: TBC

An exciting opportunity has arisen to join the Environmental Services Team as an Environmental Services Advisor. This role involves taking calls and responding to emails from customers on a range of services within Environmental Services. This role will predominantly be office based but with the option to occasionally work from home once trained.

For an informal discussion, please contact Jonathan Pyle, Environmental Services Manager at jonathan.pyle@brighton-hove.gov.uk

About the role

You will be experienced in providing customer focused services in a busy, frontline, multi-disciplined environment.

You must possess good communication and interpersonal skills, be able to respond to customers assertively, tactfully and empathetically, whilst keeping calm under pressure.

In particular, we want someone to join our Environmental Services team who can demonstrate experience in:

• Providing excellent customer service
• Maintaining and following administrative systems and processes
• A positive approach to resolving problems and bringing creativity in working to resolve them
• Excellent computer skills, including using IT systems and Microsoft applications

Two short capability tasks relating to this role will form part of the interview process.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).