Enquiry and Referral Coordinator

Enquiry and Referral Coordinator
Full time (37 hours), Fixed term until 31.12.26
Salary: NCC Band 5 £28,598 - £31,022

An exciting opportunity has arisen to join the Safeguarding Enquiry and Referral Coordinator Team based at Eddie Ferguson House, Blyth.

Key Responsibilities

• Attend daily Police Notification Meetings and complete all associated follow-up actions, including emails, adding contacts, and recording MASH Police Triage notes on Azeus.
• Managesafeguarding referralswithin the central safeguarding referrals inbox.
• Process open safeguarding referrals, ensuring contacts are recorded on Azeus, referrers are notified, and referrals are appropriately forwarded to locality teams.
• Handle inappropriate referrals by recording contacts on Azeus, notifying referrers and relevant teams (where allocated), and updating systems such as the Falls spreadsheet where required.
• Process inappropriate referrals for prevention services by referring to LAH via Azeus and notifying referrers accordingly.
• Appropriately signpost referrals to partner agencies, including Children’s Services, CNTW, and Harbour, in line with safeguarding team guidance.
• Monitor and respond to inbox queries from referrers requesting safeguarding outcomes, providing timely responses via phone or email.
• Undertake follow-up communication with referrers to gather additional information to support safeguarding decision-making.
• Respond to probation service requests in a timely and professional manner.
• Carry out research for multi-agency processes, including MARAC, MATAC, and MAPPA.
• Complete Police and Adult Safeguarding (PAS) checks as required.
• Provide coordination support, including Safeguarding Adult Reviews (SARs), and deliver ad hoc administrative support to the safeguarding team.

You also need strong interpersonal and communication skills and be enthusiastic about ensuring the Northumberland County Council values of Residents first, excellence and quality, keeping the communities safe and well and respect.

For further details / informal visits contact: Judith Downey, Team Manager 07976204056, or email - Judith.Downey@northumberland.gov.uk

Requirements of the role:

• Good general education demonstrating numeracy and literature
• NVQ Level 3 or equivalent in an admin/business related discipline or equivalent experience

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.