Engagement and Support Officer

Engagement and Support Officer

Empowering Barnsley residents through guidance, opportunity, and support

Are you passionate about helping people unlock their potential through learning and employment? We’re looking for a dedicated Engagement and Support Officer to join our Employment and Skills team and support Barnsley residents on their journey to personal and professional success.

As part of our inclusive and resident-focused service, you’ll play a vital role in actively promoting local Employment and Skills related programmes to Barnsley residents, facilitating increased interest, enquiry, engagement and participation in learning opportunities and employment support. You’ll inform individuals and identify the learning and employability pathways available to them so that they can access the support they need to thrive.

Shape a better future with us

We’re thrilled to have achieved Investors in People (IIP) Gold status for how we lead, support and develop people. Now we’d like you to be part of our success and help us take change further. Join us on our journey to a brighter future. By working together, with each other and with our communities, we can take pride in improving lives. Let’s make a better Barnsley for everyone.

Your role in our journey

You’ll work directly with residents across Barnsley in promoting the local Employment and Skills offer at community-based events, venues and through relevant digital media to raise awareness of and interest in the opportunities available to move forward in learning, work and life and connect them with the most suitable learning and/or employment support. Whether it’s helping someone to think about their long- or short-term goals, or take their first step in a new direction, your work will make a real difference. You will be required to transport and set up display & marketing resources.

You’ll also collaborate with internal teams and external partners to ensure a seamless and supportive experience for every resident you engage with. From maintaining accurate records to celebrating learning and work outcomes, you’ll be a key part of our mission to improve people’s lives across the borough.

What we’re looking for

You will have a relevant level 2 qualification and hold or be willing to work towards a L2 qualification in Information, Advice & Guidance.

You will also bring to the role a commitment to work flexibly, and an appetite for engaging with hard-to-reach residents of Barnsley

We’re seeking someone who:

• Has a confident approach and experience of communicating with a range of audiences, particularly members of the public.
• Can work independently and without supervision
• Can build strong relationships with residents and stakeholders alike.
• Can travel as part of their work to multiple venues and events across Barnsley
• Is proactive, empathetic, and passionate about lifelong learning.
• Has IT skills including the use of Microsoft applications

Why join us?

This role is part of our wider commitment to the Barnsley 2030 Strategy, and the Inclusive Economic Growth Strategy, helping to create a borough where everyone can thrive. You’ll be part of a supportive team that values innovation, collaboration, and the power of education to transform lives.

Apply

To achieve your ambitions while shaping a bright future for our communities, apply now