Emergency Housing Officer

An exciting opportunity…

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post

We’re looking for passionate, resilient individuals to join our Emergency Housing Placement Team as Emergency Placement Housing Officer helping individuals and families facing homelessness to be placed in suitable emergency accommodation.

In this fast-paced and dynamic role, you will:
• Conduct suitability assessment on homelessness applicants referred to you.
• Search for and identify suitable accommodation ensuring all housing compliance are met.
• Allocate accommodations to referred homelessness applicants and ensure all the booking processes are completed.

You’ll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days.

This is a front-line role where you will be expected to work from our office in Wembley and Harlesden depending on the rota. You will also be able to work from home on some days in the week.

Knowledge and experience of working in the temporary accommodation sector is essential but training will be provided from time to time.
This is an exciting opportunity in the sector.

The Person: Compassion, Determination, and Drive

Experience in the homelessness / temporary accommodation sector is essential.
If you have necessary Housing IT software experience and thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.

What we’re looking for:
• A strong interest in homelessness and housing issues
• The ability to learn processes quickly—full training will be provided
• A customer-focused mindset with excellent communication skills
• Proactive problem-solving and resilience in a fast-moving environment

This is more than just a job—it’s an opportunity to change lives, make a difference, and build a meaningful career.
Take the first step toward a rewarding future and apply today!

Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:

• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
• Very generous employer pension contribution
• Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
• A wide range of family friendly policies such as parental leave
• Access to affordable parking nearby
• Access to our Zipcar scheme
• Access to our Employee Assistance programme for free confidential counselling
• Season ticket loan for public transport
• Cycle to work scheme and good onsite facilities
• Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.