Early Intervention Housing Options Advisor

• P2574_Early_Intervention_Housing_Options_Advisor

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Early Intervention Housing Options Advisor

£40,234 up to £43,902 inclusive annual salary inclusive annual salary +Pension Scheme

18-month fixed term contract, full-time 37 hours per week

Flexible working options (including hybrid)

Job Ref: P2574

About the role

Are you passionate about helping people at risk of homelessness find practical housing solutions before they reach crisis point?

In this fixed-term role you will strengthen the Council's early intervention offer by helping residents access timely advice, prevent homelessness where possible and move towards longer-term housing stability. As one of the first points of contact for people who are homeless or at risk of homelessness, you will provide clear advice, practical support and early intervention to help residents secure safe, sustainable housing outcomes.

You will assess housing needs, develop Personal Housing Plans, negotiate with landlords and partner agencies, and work closely with customers to prevent or relieve homelessness. You'll manage a varied caseload, identify safeguarding concerns, undertake home visits, and work collaboratively with partners to improve outcomes for some of our most vulnerable residents. This is a rewarding frontline role where no two days are the same, offering the opportunity to make a direct difference to residents at a critical point in their lives.

About you

You will be a excellent communicator, committed to delivering excellent customer service. With experience in a housing, advice, support or customer-focused environment, you will be able to build trust quickly with customers, work constructively with colleagues and partner organisations, and respond sensitively to people facing difficult housing circumstances.

You will also be organised, flexible and able to work both independently and as part of a team. You will bring sound judgement, resilience and a calm, professional approach when supporting customers in challenging circumstances. A willingness to work flexibly and uphold Council values is essential.

To succeed in this role you will bring:

• Experience of providing advice and support to customers facing complex situations
• Strong communication, negotiation and problem-solving skills
• The ability to manage a varied caseload and maintain accurate records
• An understanding of housing issues, homelessness or related support services
• A commitment to safeguarding, equality and excellent customer service
• The ability to remain calm and professional when dealing with challenging situations

You will also be organised, flexible, and able to work both independently and as part of a team. A willingness to visit customers, work flexibly (including an out-of-hours rota), and uphold Council values is essential.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact John Frost, Principal Strategic Housing Officer on 01727 819 443 or email - john.frost@stalbans.gov.uk

To apply

• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
• Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 21st September 2026

Interviews are scheduled for w/c: 28th September 2026