Duty Manager - Leisure centre

Why Southwark?

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

What You'll Be Doing

Move Southwark is seeking a Duty Manager to join the team at our Leisure Centre.
As a key member of the Management Team, the Duty Manager will be responsible for overseeing all aspects of centre operations during allocated shifts, ensuring the highest standards of customer service, facility presentation, and safety.

Key Responsibilities Include:

• Taking full operational responsibility for the facility while on duty, including keyholder duties, building security during opening and closing, and the consistent application of all Normal and Emergency Operating Procedures.
• Leading, supervising, and supporting on‑duty staff teams to maintain excellent service delivery and a consistently high standard of centre presentation.
• Ensuring full compliance with all Health & Safety requirements, legislative obligations, and relevant Council policies and procedures.
• Managing and responding to all incidents, taking command of emergency situations and coordinating an effective, safe response.

What We're Looking For

About You:

Duty Managers need to be responsible and calm under pressure. You will have a friendly, approachable manner, excellent verbal communication skills, good numerical and written skills and be committed to delivering excellent customer service to our customers. Ideally, you will have supervisory experience in the leisure & hospitality or service industries and a good knowledge of the day-to-day running of a busy Leisure Centre.

Additional Information:

• Ideally, you'll have your National Pool Lifeguard Qualification (NPLQ) and Pool Plant Operators Certificate, but if not, free training can be provided subject to passing a swim test
• The hours of work will be shift based, requiring early morning, evening and weekend working
• Roles are available on a full time (36hrs), part time and casual basis
• DBS required

We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Attachments

• Click here to view the Job description and Person specification