Disrepair Manager

• Disrepair_Manager_updated

Salary range: Grade 16 £60,573 - 62,766 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Disrepair Manager

Lead the way in resolving disrepair and improving homes in Croydon

Croydon is one of London’s most diverse and dynamic boroughs, and we are transforming the way we deliver housing services. Following our self-referral to the Regulator for Social Housing in 2021, we have worked to improve housing standards, rebuild trust with our residents, and strengthen our compliance. In April 2025, the regulatory notice was formally lifted marking a significant milestone in our improvement journey.

Now, we are investing in specialist teams to tackle disrepair, enhance compliance, and deliver safe, well-maintained homes for every resident. We are looking for an experienced and driven Disrepair Manager to lead our disrepair service and play a key role in this transformation.

About the role:

• Managing a team of disrepair surveyors and support officers.
• Investigating and managing disrepair claims Leading on the investigation and resolution of disrepair and Environmental Protection Act (EPA) claims.
• Analysing data to identify trends and drive service improvements.
• Overseeing contractor performance and ensuring value for money.
• Collaborating with tenancy teams, legal services, and external stakeholders.
• Reporting on key performance indicators and ensuring compliance with the Disrepair Protocol.
• Managing customer complaints and using feedback to improve service delivery.

About you:
We are looking for someone with:

• Significant experience in housing repairs, disrepair claims, and contractor management.
• A sound understanding of the Disrepair Protocol and Section 11 of the Landlord and Tenant Act 1985.
• Excellent leadership, communication, and negotiation skills.
• Strong analytical skills with the ability to identify trends and implement improvements.
• A relevant construction or building qualification (HNC or equivalent).

Why join Croydon Council?

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

View the Disrepair Manager job profile please click here

Assessment Centres: Week Commencing 8th October 2025

About Us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.

• Job Identification82
• Apply Before28/09/2025, 23:55