Digital Project Support Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.

Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.

If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.

We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We are looking for a skilled and experienced Project Support Officer on a fixed-term basis to support the successful delivery of a portfolio of projects. In this role, you will support the Digital Project Manager by providing administrative and logistical support to projects, co-ordinating activities, and maintaining documentation.

This role will be critical in the development and delivery of our digital offer to families in Coventry, as we seek to ensure that all families can access the right help at the right time, as we take a Families First approach to all that we do. This also includes creating accessible and responsible digital pathways of support for our multi agency partnership, helping to reduce duplication and increase efficiency in how we deliver services to residents of Coventry. This is an exciting time to join this programme, which is a core component of our Families First Partnership programme and our Best Start Family hub offer, and to support our ambitious digital transformation programme to deliver at pace a range of digital solutions into our customer service facing platforms.

The role also involves ensuring smooth communication between internal teams, external partners and suppliers to help facilitate efficient project delivery.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This is a fixed term role to 31 March 2028.

We are seeking a proactive and highly organised individual with a track record of supporting the delivery of projects successfully.

You will bring:

Proven ability in project planning, resourcing and delivery co-ordination across multiple workstreams

• Experience of co-ordinating project meetings, preparing agendas and documenting notes for distribution.
• Strong analytical skills to undertake data collection and analysis, drawing conclusions and presenting findings.
• Experience of working with team members to ensure project activities are completed on time.
• Experience of working in a matrix management project environment
• A good understanding of financial management within projects and programmes
• Undertaking subject matter research, benchmarking and process mapping to develop understanding of the current situation.

You’ll be someone who thrives in a fast-paced environment, can balance competing priorities, and is passionate about delivering meaningful change.

This is a hybrid role, typically 2-3 days per week onsite.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk or you can visit our accessibility page to see how we can assist you.

Interviews will be held onsite in Coventry

Interview date(s): 5 June 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies