Digital Officer

The successful candidate will help develop and maintain customer-focused digital platforms, ensuring digital services become the channel of choice for customers, residents, and partners in Barnsley. You’ll play a key role in delivering a high-quality, user-friendly experience across digital channels.

You will:

• develop and maintain the council website, designing and updating web content on behalf of council services. You’ll ensure the site is accurate, up to date, and compliant with Web Content Accessibility Guidelines (WCAG) 2.2

• use low-code/no-code systems to build and maintain online forms that enable customers to report, apply, book, and pay for services online

• develop and maintain the council’s chatbots, such as B-Bot, providing customers with alternative ways to interact with the council

• work collaboratively across council and partner services to design and deliver innovative ways of working that make the most of digital technologies

What You’ll Need

To join us, you’ll need:

• a relevant Level 4 qualification or evidence of continuous professional development

• to be digitally confident and experienced in designing digital access channels such as websites, online forms, and chatbots

• experience of engaging and consulting with key stakeholders, using strong interpersonal skills to create and edit digital content for a variety of audiences

• the ability to use analytics and customer feedback to inform the development of accessible, user-friendly digital services

• knowledge of Web Content Accessibility Guidelines and their importance for public sector websites.

• Resilience, self-motivation, and the ability to work to tight deadlines. Your talent for communication, combined with a creative and innovative approach to service delivery, will set you apart.

Why work for us?

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our digital team as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.

• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.

• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.

• We’ll help you to develop your career and grow your skills with opportunities for training and development.

• There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities.

Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley

Interviews will take place between 10th and 12th June