Digital Information Officer

The starting salary for this role is £41,585 per annum based on a 36-hour working week.

We are recruiting for the role of Digital Information Officerto join our small digital team within Adults Wellbeing and Health Partnerships. The team follows a hybrid work schedule. This is a fixed term contract or internal secondment to 31/03/2027.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• option to buy up to 10 days of additional annual leave
• a generous local government salary related pension
• up to 5 days of carer's leave and 2 paid volunteering days per year
• paternity, adoption and dependants leave
• an Employee Assistance Programme (EAP) to support health and wellbeing
• learning and development hub with a wealth of resources
• wellbeing and lifestyle discounts including gym, travel, and shopping
• a chance to make a real difference to the lives of our residents

About the Role

We are looking for a skilled and collaborative Digital Information Officer to oversee one of our largest online information platforms, supporting residents, communities and partner organisations. You will play a key role in shaping how people find and use vital information, ensuring our content is accessible, well structured and genuinely helps the people we serve.

You’ll join a supportive, ambitious team that values creativity, shared learning and continuous improvement. We’re proud of the work we do to help residents access clear, reliable information, and we’re looking for someone who shares our commitment to designing high quality digital services.

What You’ll Be Doing

In this role, you will:

• lead the management and development of a complex online directory or content platform
• design and maintain clear content structures, using metadata and strong information architecture
• work closely with external suppliers, managing relationships, negotiating priorities and ensuring issues are resolved swiftly

• analyse digital analytics, identify opportunities and make evidence based recommendations for improvement
• champion user experience and accessibility (WCAG), ensuring our content is inclusive and easy to use
• provide coaching and support to colleagues who update or contribute to online platforms
• lead the strategy, messaging and day to day management of our social media activity, using data to guide continuous improvement

Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Experience managing a large content platform or public facing information directory.
• Strong content design and information architecture skills, including metadata and structured content.
• Experience managing external suppliers and resolving technical issues.
• The ability to use analytics to produce clear, evidence based recommendations.
• Strong understanding of accessibility and UX (WCAG).

Application Questions

To apply, we request that you submit a CV and you will be asked the following 5 questions:

1. Tell us about a time you managed a large content platform. What was your approach and what impact did it have?
2. Describe a situation where you used analytics to improve a digital product or piece of content. What did you change and what was the outcome?
3. Give an example of when you worked with an external supplier. How did you build the relationship and ensure successful delivery?
4. Describe how you have ensured accessibility and usability in previous digital work.
5. Describe a time when you used your problem-solving skills to overcome an issue.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Job advert closes at 23:59 on 10/05/2026. Interviews will take place on week commencing 18 May.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion about the role, please contact Karen Burns by e-mail at karen.burns@surreycc.gov.uk or Siobhan Abernethy at siobhan.abernethy@surreycc.gov.uk.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.