Digital Family Hub Engagement Officer - fixed term March 2029

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Are you passionate about using digital communication to make a real difference for children and families?

We are looking for a Family Hub Digital Engagement Officer to join our Early Help service and play a key role in promoting and strengthening out Best Start Family Hub offer, with a particular focus on Best Start Family and and Healthy Babies priorities.

About the Role

In this varied and rewarding role, you will lead on day-to-day digital engagement activity across our Best Start Family Hub platforms - helping families access the right information at the right time. You will create engaging online content, support campaigns, visit hub and community settings, and work closely with Family Hub teams, partner organisations and council colleagues.

You will also contribute to service development and improvement work, bringing insight from engagement activity to help shape how our services are delivered and promoted.

What you will be doing

• Creating and managing engaging digital content for websites and social media
• Planning and delivering digital campaigns linked to Best Start Family Hubs and Healthy Babies
• Keeping Family Hub online information accurate, accessible and up to date
• Attending sessions and community events to promote services and gather insight
• Working with partners across health, voluntary and community services
• Monitoring engagement activity and producing clear reports and updates
• Supporting projects, evaluation and funding related activity across Early Help

About You

You will have experience of digital communication or engagement, with the ability to create clear, engaging and accessible content for families. You will enjoy working collaboratively, be well organised, and feel confident balancing creative work with reporting and service improvement. Most importantly, you will be motivated by making positive difference for babies, children and families.

Why work with us?

You will be part of a supportive team and committed to early help and prevention, working across a network of Family Hubs and partners to improve outcomes for families in our communities. This role offers the chance to combine creativity, engagement and purposeful work in a service that really matters.

You can review our full job description details, and person specification information here.

This post is subject to Enhanced DBS Disclosure

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.

The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

The council runs a Guaranteed Interview Scheme. Full details are available on our careers site.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.