Digital Change & QA Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s Digital Services team is responsible for delivering key enabling and transformational services for the wider organisation, city and external partners. We support the day to day operation of the Council whilst also innovating and enabling the organisational transformation that is required.

Our Technology teams ensure that our core technology offering meets the needs of the organisation whilst planning and innovating our technology road map to keep the Council and wider city fit for the future.

Our Digital Delivery teams comprise customer and change functions that ensure we continually understand the overall organisational and wider City’s demands for digital, change and innovation and manage this delivery to our end users.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Working as part of the Digital Delivery Team, the post holder will undertake the management and maintenance of a comprehensive suite of test processes, techniques and tools to measure and improve the quality of the hardware, software and application systems being deployed by Coventry City Council.

The role also supports the management of larger end-to-end ICT projects and leads on smaller end-to-end projects in line with the organisation’s vision for service delivery, ensuring that the customer is at the heart of everything it does, whilst working towards the achievement of performance objectives.

This is a hybrid working role with a minimum of 2 days per week working in our Coventry offices.

We are looking for candidates with experience in planning and executing the whole system testing lifecycle, for either hardware, software or applications, using industry standard processes, methods, tools and techniques.

You will have a good working knowledge of ICT project implementation methods and techniques, and the ability to support project managers in all aspects of the wider planning and delivery of large digital and ICT projects. This will include the production of project, technical and user documentation.

You will be able to build and maintain critical working relationships, communicate with and co-ordinate a wide range of stakeholders at all levels across the Council and our partners. You will demonstrate customer awareness and customer care throughout.

You will be a good organiser, able to prioritise your own workload, and demonstrate good business acumen throughout your work.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, women, applicants who have a disability and applicants who are from the LGBTQ+ community.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interviews will be held in person at our offices in Coventry.

Interview date(s): 26 February 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies