The Role
This is an exciting opportunity to join our Digital Services team as a Digital Business Analyst, playing a key role in shaping how the Council delivers services through technology. You will work across departments to understand customer needs, map and improve processes, and help to make services simpler, more efficient and more accessible for residents. By combining user research, data analysis and stakeholder engagement, you’ll help drive meaningful digital and cultural change across the organisation.
The Experience you will bring
You’ll enjoy working with people across the organisation to improve services and make things easier for residents and staff. We’re looking for someone with experience of analysing information, mapping processes and developing practical digital solutions, alongside the communication and stakeholder skills to explain complex issues clearly and build support for change. If you’re organised, adaptable and motivated by using insight, data and user needs to shape better services, this is a great opportunity to make a real difference now and for the future.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Devolution and Local Government Reorganisation | North Herts Council
If you would like an informal chat about the post, you can contact Polly Simonds, Customer & Digital Project Manager on 01462 474118.
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Hybrid working:Flexibility with homeworking and office-based days
Working pattern: This job is open to flexible working patterns and working hours
Applications will close at midnight on 22/06/2026
Face to face interviews will be held on 03/07/2026
Please note that we are currently unable to provide sponsorship for employment in the UK.
We recommend downloading the job profile document as this will not be available once the vacancy closes.