Deputy Team Leader

• Deputy_Team_Leader_Technical_Support_Role_Profile_1

Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.

As our Technical Support Deputy Team Leader, you will provide an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high performing, customer-focussed service.

The Council’s flexible working policy requires office presence 3 days a week for full-time management roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application.

Key Responsibilities

• Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
• Maintain accurate customer records and archive systems in accordance with departmental procedures
• Assist with technical queries from colleagues and customers
• Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
• Provide support for key meetings, hearings and events, including appeal hearings
• Ensure that CIL notices are processed in a timely manner
• Prepare notices and reports ahead of Planning Committee meetings
• Assist with data collection and analysis, including statutory returns to government

About You

The ideal candidate will have:

• Experience working in an office environment with case management IT systems
• Strong general IT skills including proficiency in Windows, word-processing and email
• The ability to read and scale drawings
• Excellent attention to detail and organisational skills
• Strong written and verbal communication abilities
• A methodical approach with the ability to prioritise tasks effectively
• Customer service focus with a helpful and confident manner
• The ability to work well under pressure while maintaining accuracy

Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous.

What We Offer

• Competitive salary and local government pension scheme
• Flexible working arrangements
• Comprehensive training and development opportunities
• The chance to contribute to significant improvements in how we serve our community
• Being part of an inclusive and diverse workplace that values your contribution

Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.

If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description.

Please apply by midnight on 22nd February 2026. Shortlisted candidates are expected to be invited to an interview between 2nd and 13th March 2026.

If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk