Deputy Complaint Manager

• CVP_0486_-_Conditions_of_Service_-
• CVP_0486_-_Deputy_Complaints_Manager
• CVP_0486_-_PS_Deputy_Complaints_Manager

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Are you passionate about delivering fair and effective solutions for customers?

Do you thrive in a role where every day brings new challenges and opportunities to make a real difference? If so, this could be the perfect role for you.

We are looking for an enthusiastic and proactive Deputy Complaints Manager to join our Customer Liaison Team. This team delivers a high-quality, customer-focused feedback service, helping staff and service users resolve complaints effectively and fairly.

In this role, you will:

• Support the Complaints Manager in coordinating the Council’s Have Your Say feedback scheme.
• Manage complaints relating to adult and children’s social care.
• Liaise with the Local Government and Social Care Ombudsman.
• Provide support to Subject Access Requests (SAR) and Freedom of Information (FOI) processes.

What We’re Looking For:

• Excellent interpersonal and organisational skills.
• Ability to work flexibly and collaboratively within a small team.
• Strong problem-solving and communication abilities.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Dion Jennings: 0151 443 2027 / dion.jennings@knowsley.gov.uk

James Trainor: 0151 443 2306 / james.trainor@knowsley.gov.uk

If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.