Debt Liaison Officer
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
We have a great opportunity for aDebt Liaison Officer on a full time, permanent basis.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About you…
We are looking for an ambitious, motivated individual with a passion to support adults for the role of Debt Liaison Officer. The role requires someone with empathy, communication skills, and the ability to build rapport, whilst having good knowledge of, or a background in finance.
About the team…
The role will be working independently but in close collaboration with multiple services across social care, finance and sometimes external organisations. You will be working closely with the Head of Client Affairs to develop and innovate the financial support services and debt recovery of the organisation.
In this role, you will visit residents in their homes, making it both community-facing and office-based, with the option to work from home when business needs allow. Frequency and working patterns can be discussed at interview.
Key responsibilities…
- Provide support across multi-disciplinary teams in the People Directorate, offering advice and services for Adult Social Care related debt.
- Provide practical in-person and online help to residents and colleagues in Bracknell.
- Manage an active caseload of clients, supporting them with debts, payment plans and signposting for further financial support.
- Help develop Bracknell’s financial support services and debt recovery processes.
Given the varied nature of the role, training and development may be offered to a candidate with compatible or desirable skills.
Our benefits…
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Paid employee volunteering scheme.
- Local government pension scheme, with life insurance cover.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply).
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support your health and wellbeing
- Inclusive and social working environment with a variety of staff networks and a sports and social club.
*(pro rata for part time)
Find out more about all our benefits or see the candidate pack.
Our values...
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments...
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date...
Interviews will be held on the week commencing 27th of October 2025.
Interviews will be conducted in person, providing candidates with the chance to personally meet the teams and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
Jack Lewis - Head of Client Affairs : Tel: 01344 354066
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Salary range
- £30,733 - £36,141 per year