Damp, Mould and Disrepair Case Administrator M535

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Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

We're on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.

The Council is recruiting for a Damp, Mould, and Disrepair Case Administrator.

The Role

We are seeking a proactive and enthusiastic individual to join our Damp, Mould and Disrepair Team. In this role, you will work closely with on-site technical staff, contractors, and customers to ensure all Damp, Mould and Disrepair cases are accurately recorded, effectively progressed, and promptly resolved.

The Person

The ideal candidate will be customer focused, motivated, and committed to delivering high quality service. To succeed in this position, you should have previous office experience, excellent verbal and written communication skills, and strong proficiency in using and supporting computer systems - including databases, spreadsheets, and Microsoft Office applications.

Experience in housing management and familiarity with Awaab’s Law and the Pre-Action Protocol for Housing Conditions Claims (England) would be advantageous, though not essential.

The benefits of working with us:

• Agile working
• Generous annual leave of between 5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.