Damp and Mould Manager

• Damp__Mould_Manager_updated__4_

Salary range: £60,573 - £62,766 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Damp & Mould Manager

Lead Croydon’s fight against damp and mould

Croydon is one of London’s most diverse and dynamic boroughs, and we are on a journey of housing transformation. Following our self-referral to the Regulator for Social Housing in 2021, we have taken major steps to improve services, and in April 2025, the regulatory notice was formally lifted.

We are now investing in dedicated specialist teams to deliver safe, healthy homes for every resident. As Damp and Mould Manager, you will lead a team focused entirely on tackling damp and mould, driving improvements in service delivery, and ensuring compliance with Awaab’s Law and other emerging requirements. Your expertise will help us build trust, resolve complex cases, and improve living conditions across Croydon.

About the role:

• Leading a dedicated team of surveyors, support officers, and resident liaison officers to investigate and manage damp and mould cases and assist in identifying issues requiring a management input to ensure that effective solutions are developed and implemented.
• Managing and resolving complex damp and mould cases, from inspection to full remediation.
• Provide specialist advice to tenants on the causes of damp and mould and how it can be prevented or eradicated.
• Overseeing contractors and ensuring all works are delivered on time, to budget, and to the highest standard.
• Analysing data and trends to prevent future issues and improve the service.
• Providing expert technical advice to residents, colleagues, and contractors.
• Supporting compliance with health and safety legislation and the building safety agenda.
• Playing a key role in customer engagement, ensuring residents are kept informed and supported.

About you:
We are looking for someone with:

• Experience of working within responsive repairs for a social housing provider.
• Strong knowledge of damp and mould management, health and safety, and building compliance.
• Excellent leadership, problem-solving, and decision-making skills.
• A track record of managing contractors and driving performance improvement.
• An HNC in construction or building (or equivalent experience).
• A proactive, resident-focused approach and excellent communication skills.

Why join Croydon Council?

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

View the Damp and Mould Manager role profile please click here

Assessment Centres: Week Commencing 16th October 2025

About Us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.

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• Apply Before28/09/2025, 23:55