Customer Services Officer

• Role_Profile_Customer_Services_Officer

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We’re looking to recruit an enthusiastic and motivated individual with outstanding customer service skills to join our Customer Services Team.

The successful candidate will work in our contact centre and on our reception desk. You will have experience within a customer service environment and possess excellent communication skills. In particular, you will be committed to service improvement and to providing excellent telephone and face-to-face customer care. With your flexible, courteous and calm approach you will learn how to resolve issues across the entire range of Council services. Computer literacy is essential as we make extensive use of technology and electronic systems.

We are a friendly and welcoming organisation, who enjoy working and learning together. If you bring a strong track record of delivery as well as enthusiasm and a collaborative approach, then we want to hear from you. We also offer agile working, a generous pension scheme and excellent benefits such as 23 days annual leave.

If you would like an informal chat, please do get in touch with Karen Speirs, Customer Services Manager, karen.speirs@midsussex.gov.uk or Julie Chaplin, Deputy Customer Services Manager, julie.chaplin@midsussex.gov.uk