Customer Services Advisor x 3
Do you love working in a busy, customer focused environment?
Do you love being part of a team?
Do you like to make a difference to our residents’ lives?
Can you work at pace with great accuracy?
Do you love engaging with people to provide help, advice, and support?
If so, this job could be for you.
This role is to join a busy customer service team at Lancaster City Council, being the first point of contact for our residents over the phone, face to face and via our digital channels. The Customer Services Team has a presence at both Lancaster and Morecambe Town Hall for residents to visit and we provide advice and support on a whole range of council services.
Our contact centre deals with calls ranging from calls from Council Housing tenants, Waste and Recycling. Grants support, Benefits, People who are homeless or are at risk of becoming homeless and Elections, as well as the Council’s switchboard.
Due to the nature of this role, you need to have excellent interpersonal skills with both internal staff, and members of the public. You need to be able to maintain a professional attitude at all times whilst providing clear information regarding the support we can provide.
As the first point of contact to our residents you need to be an ambassador for the council ensuring that our values are demonstrated during each interaction.
We are looking to recruit:
- Two permanent full-time posts, 37 hours per week Monday to Friday, and
- One temporary full-time post (until 30 September 2026), 37 hours per week Monday to Friday.
Please state which post you are applying for in your application form.
The posts will be based at both Morecambe and Lancaster Town Halls with the option to work from home when business needs allow. There may be occasional requirement to work evenings and weekends.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC
Salary range
- £25,185 - £31,022 per year