Customer Services Advisor (Part Time)

• Customer_Services_Advisor_JD_Jan2025__1_
• Join_us_at_Tonbridge___Malling_BC

Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk

We currently have an exciting opportunity for a Customer Services Advisor to join our team based at our offices in Kings Hill. Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.

Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.

This is a part time vacancy, and you can expect your working hours to be as follows:

Monday 09:00-17:00, Thursday 09:00-17:00, Friday 09:00-16:30

Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer: Tonbridge and Malling Borough Council - Working for Us

For an informal discussion about this role, please contact Lauren Revell on 01732876097 (direct candidates only, strictly no agencies)