Customer Services Advisor (Level 2)
Please apply online by clicking the link below
Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values, ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.
Customer Services Advisor (Level 2) x 13 positions
About the Role:
An exciting opportunity has arisen to work in the council's fast paced Customer Interaction Team. The post holder will provide advice and assistance to the public predominantly for Revenues, Benefits and means tested assessment for care. The role involves supporting Wirral residents over the phone and in face-to-face settings when required.
About the Candidate:
We are seeking 13 customer‑focused individuals with experience of working in a demanding customer service role with the public. You will have strong interpersonal skills, the ability to work flexibly, and must be competent in working with Information and Communication Technology (ICT) systems. Experience of accurate data entry, analysing information, making decisions, and meeting targets is essential. Knowledge of local government services, particularly revenues and benefits such as Housing Benefit, Council Tax, and care charges, is desirable.
The ability to work outside normal office hours and work at multiple sites as required essential.
If you wish to discuss this role or require further information, please contact Fergus Adams, Head of Customer Experience and Delivery on email fergusadams@wirral.gov.uk or Vicki Lungley, Customer Interaction Delivery Manager on vickilungley@wirral.gov.uk
Interviews to be held week commencing 1st June 2026
This post is subject to a Basic DBS check, including a check of the relevant Barred List(s). The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at : https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment
Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list
If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
Salary range
- £26,824 - £28,142 per year