Customer Services Advisor-Internal Only

Internal applicants only please

Our preferred method of receipt of application is via the online application form.

Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.

Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.

Find out more about the benefits of working at Harborough District Council at Benefits of working for us | Working for HDC | Harborough District Council

Internal applicants only please

Full time Customer Services Advisor

Primarily office based - Market Harborough

37 hours per week (Monday to Friday 8.36am to 5pm)

Grade 3 – £26,403 to £27,254

As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments and other face to face interactions, engaging with customers through website/webchats, emails and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.

This post is based primarily at The Symington Building in Market Harborough. The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.

Your hours of work are full-time 37 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.

Applicants must have:

• The commitment to delivery high quality customer services
• Experience of working in a customer focused environment
• The ability to multi-task and prioritise workloads
• Experience of working with computerised systems

The closing date for receipt of completed applications from internal applicants is 9am on 10th June 2026, with interviews to be held on 17th June 2026.