Customer Services Advisor

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Customer Service Advisor

Directorate: Environmental and Community Services

Department: Communications and Culture

Salary: Grade D - £25,992 to £28,624 per year (full time equivalent)

£11,239 to £12,377 for 16 hours per week (pay award pending)

£13.47 to £14.84 per hour

Hours: 16 hours per week

Contract Status: Permanent

Location: Long Eaton Town Hall, Derby Road, Long Eaton, Derbyshire, NG10 1HU

and Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP

Are you friendly, reliable and great at helping people?

We are looking for a part time Customer Service Advisor to join our friendly and supportive Customer Service Team.

We are looking for someone who can provide excellent customer service to residents, businesses and visitors to the Borough. The post will be mainly based at Long Eaton Town Hall, but applicants must be flexible to work at Ilkeston Town Hall when required as part of the team rota.

The hours of work are:

• Tuesday and Wednesday - 12pm to 5pm
• Thursday - 2pm to 5pm
• Friday - 9.30am to 12:30pm

Some of the key responsibilities of the role include:

• Preparing to open the town hall reception and cashing up when reception closes.
• Working in the contact centre and dealing with customer enquiries via phone and email, and face to face when working in reception.
• Providing accurate and timely information and support in response to enquiries from members of the public about a wide range of council services.
• Providing an effective and efficient service, taking and processing customer payments and helping customers to complete and access the council’s on-line forms.

What we are looking for:

• You will be an excellent communicator with a strong commitment to customer service, with the ability to deal with customers in difficult situations, to achieve positive outcomes.

• Being able to work as part of a team is essential with a positive attitude and the ability to take ownership of a problem to achieve the best possible outcome.

• It is essential you can use a range of ICT systems for the efficient delivery of duties and responsibilities.

Benefits of working for us:

In addition to a competitive salary, you will also have access to:

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year (a pro-rata entitlement for part-time working).
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
• Discounted leisure membership with the Fit for Work scheme
• Access to an employee benefits discount and salary sacrifice scheme

The closing date for applications is Sunday, 29th June 2025 at midnight. Interviews will be held week commencing 14th July 2025.

How to apply:

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.

To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.

For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.