Customer Services Adviser

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Customer Services Adviser

20.5 hours/week (Monday, Tuesday & Friday)

8 Months Fixed Term Contract

£14,628 - £15,592 per annum

We’re looking for a friendly, professional and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.

As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. You will provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic and profressional manner.

If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.

What we’re looking for:

• A genuine passion for helping people and delivering outstanding service
• Strong communication skills and a confident, polite telephone manner
• Good IT skills and the ability to learn new systems quickly
• The ability to stay calm under pressure and handle difficult conversations with empathy

To apply, please visit: www.mansfield.gov.uk

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 22 March 2026
Interviews: w/c 30 March 2026

Mansfield District Council is an Equal Opportunities employer

and welcomes applications from all sections of the Community.