Customer Service Supervisor

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Customer Service Supervisor

Do you want the opportunity to be part of something great? Do you have a burning desire to help a team thrive, grow and reach new heights? Is your passion providing customers with exceptional customer service that leave them delighted? If you answered yes, then we have an exciting opportunity that is tailor-made for you.

We are recruiting for a Customer Services Supervisor position in our dynamic and fast-paced 24/7 Contact Centre. This role involves providing daily management, support and direction to one of our Customer Service Advisor teams.

We are seeking an individual with drive, a positive outlook and the ability to manage performance effectively and achieve results. This role will guide and support Customer Service Advisors in meeting agreed quality and performance targets, as well as exceeding customer satisfaction levels.

A little bit about us

Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.

To join us, you’ll need either a relevant Level 4 qualification or extensive equivalent experience, leadership or management training, experience of effectively managing a team and knowledge of multi-channel customer service delivery. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package. This role benefits from our hybrid and flexible working arrangements, with a requirement for the team of Customer Service Supervisors to provide Advisor support between 7am-7pm Monday to Friday (although this can be remote support) and is part of an out of hours management stand by rota (usually 1 week in 5), which attracts additional pay.

Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why you’ll find your career here inspiring and rewarding.

Interviews will be taking place on Monday 3rd and Tuesday 4th November.

Should you have any questions or to arrange an informal discussion about the role please e-mail our Operations Manager Tara Goldsbrough. (TaraGoldsbrough@barnsley.gov.uk)