Customer Service Specialist Apprentice Level 3

If you enjoy helping people, helping Derbyshire residents, solving problems and leading great service this Customer Service Specialist (Level 3) apprenticeship at Call Derbyshire could be perfect for you!

You’ll learn at the same time as working, and utilise your strong interpersonal skills, empathy and problem solving to help the residents of Derbyshire and support your internal colleagues.

🌟 What makes this exciting
Call Derbyshire is our busy customer contact centre — no two days are the same. You’ll handle calls, emails and online enquiries, helping residents get the information they need. We’re advocates of self-serve, digital and socials, so you’ll have a great opportunity to add your skills here. As a service specialist, you will also support complaints and resolve customer escalations, with opportunity to learn across different teams and functions in Derbyshire County Council.

🔀Rotations across enquiry teams
This apprenticeship provides experience and knowledge across a wide range of roles and provides opportunity for career progression. You’ll rotate through different enquiry areas such as highways, adult care, waste and recycling, blue badges, school transport and more within Call Derbyshire. Experience in other areas of the Council services will also be provided to equip you will a wide range of It’s a brilliant way to learn fast, keep things interesting and understand the huge range of services the council provides.

If you're friendly, patient and enjoy helping others, this is a great way to develop your career and gain a respected Level 3 qualification.

🎁 Great employee benefits

As part of Derbyshire County Council, you’ll also enjoy a wide range of benefits, including:

• Generous annual leave scheme
• Access to student discounts
• Cycle to Work scheme
• Discounts at selected county leisure centres
• Free online health and exercise sessions
• …and much more!

👥 Who can apply?

You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!

If you have any questions regarding this apprenticeship role please contact Sharron Colley atsharron.colley@derbyshire.gov.uk

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Apprenticeships are ideal way to start, change or progress your career, or return to work. If you’d like to know more about apprenticeships at Derbyshire County Council including employee benefits and to hear from some of our apprentices click here

Young workers – Please note there are different rules for young workers in regard to working hours. Please ensure the information contained within the following ACAS link is understood before applying

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.