Customer Service Centre Advisor

We are recruiting a Customer Service Centre Advisor at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Fixed Term for 12 months
Location: Home

Team: Service Improvement and Partnerships

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities.

Provide exceptional customer service across the Council’s Customer Service access channels, serving as an advocate for the customer.

Thrive in a dynamic and fast-paced Customer Service Centre contributing to its ongoing growth and success.

Efficiently handle a broad range of service requests by consulting with various Council departments on behalf of customers.

Proactively manage the life cycle of service requests ensuring timely resolution and clear, consistent feedback to customers.

Resolve customer enquiries at first point of contact wherever possible, ensuring a positive and efficient experience.

For the role, we ask that you have:

• A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, GCSE’s Grade A*-C, NVQ Level 2 Customer Services.
• Effective verbal and written communication skills.
• Experience of working in a customer service or call centre environment.

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We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

This role requires a basic check with the Disclosure and Barring Service.