Customer Service Apprentice

Job Introduction

Apprentice Customer Service Officer

Homeless Prevention Response Team

Salary: National Minimum Wage for Age
Location: Dudley Council Offices (Onsite, 5 days per week)
Contract: Apprenticeship
Reporting to: Team Leader

Are you passionate about helping people and delivering excellent customer service? Do you want to gain valuable workplace experience while earning and learning?

Dudley Council is looking for an enthusiastic Customer Service Apprentice to join our Homeless Prevention Response Team. This is an excellent opportunity to begin a rewarding career within local government, supporting some of the most vulnerable residents in our community while working towards a Level 2 Customer Service Apprenticeship.

As a Customer Service Apprentice, you will be part of the front-line team supporting residents, partner agencies and colleagues across the Housing Service. You will develop valuable administrative, communication and customer service skills while receiving on-the-job training and support from experienced professionals. Your responsibilities will include:

• Answering telephone enquiries and taking messages.
• Providing excellent customer service to residents and partner agencies.
• Supporting the team with administrative tasks including letters, appointments and record keeping.
• Updating and maintaining case management systems.
• Processing and recording homelessness approaches.
• Signposting customers to appropriate services and support.
• Collecting and recording information for performance monitoring and government returns.
• Working closely with Housing Advice Assistants and other service areas.

We are seeking someone who:

• Has a genuine interest in customer service.
• Is willing to undertake a Level 2 Customer Service Apprenticeship.
• Has strong communication skills, both verbal and written.
• Enjoys working as part of a team.
• Has good IT skills, including Microsoft Word and Outlook.
• Is organised, reliable and committed to providing high-quality service.
• Demonstrates empathy, respect and understanding when dealing with customers from diverse backgrounds.
• Is keen to learn, develop new skills and build a career in public service

What You'll Gain

• A nationally recognised Level 2 Customer Service qualification.
• Practical experience within a busy Housing and Homelessness service.
• Ongoing support, mentoring and training.
• The opportunity to develop valuable transferable skills.

Additional Information

• This post is subject to a DBS check.
• The successful candidate will be required to work onsite five days per week.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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