Customer Service Advisor M439

Charnwood Borough Council in Leicestershire is searching for the latest members of #TeamCBC!

The Role

We are looking for passionate individuals who are customer focused, team players and want to help improve our local communities in Charnwood. We have both permanent and fixed term contract roles available.

The Council is recruiting Customer Service Advisors, working the following rota:

Monday 9am – 4pm (30 minutes lunch)

Tuesday 9am – 4pm (30 minutes lunch)

Wednesday 9am – 4pm (30 minutes lunch)

Thursday 9am – 4pm (30 minutes lunch)

Friday 9am – 4pm (30 minutes lunch)

The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.

Providing a high quality and comprehensive information service by:

• signposting customers to information about our services,
• educating and supporting residents to develop digital skills,
• advising and informing managers of issues affecting their service,
• and ensuring a consistently high level of experience for all customers, fairly and without discrimination.

The Person

We are looking for individuals with proven experience of working in a customer service environment, who have good IT skills, and the ability to analyse, interpret and explain information accurately using multiple systems. Experience of working with vulnerable people or complex situations would be advantageous.

The benefits of working with us:

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in.

Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in 2 UK.

It is a diverse community thanks to its student population and cultures from around the world.

Previous Applicants need not apply.

For further information please email;

yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk

No Agencies please.