Customer Service Advisor - Contact Centre

Job Description

Customer Service Advisor

Salary: £29,253 - £32,736 per annum

Grade: C

Fixed-Term Contract – 1 Year

37 Hours per Week

We’re looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services.

You’ll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service.

Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided.

DBS Check: At Basic level is required for this post.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 18th December 2025

Closing Date (Internal & External): 4th January 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Jamie Baer – Team Leader

Email: JXBaer@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

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About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council