Customer Service Advisor - CBP111

Customer Service Advisor - CBP111
Band D (SCP 5 – 7) £25,948.95 - £26,403 per annum, pro rata (pay award pending)
29.6 hours per week, Permanent
Working hours - Monday, Tuesday, Thursday - 8.30am to 17.00pm

Friday 8.30am to 16.30pm

Why join us?

Working for Stafford Borough Councils gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 24.5 days annual leave, rising to 28.5 days, pro rata to hours worked (after 5 years continuous local government service)
• Cycle to Work scheme
• Free car parking
  
  

About the role

We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for residents, businesses, and visitors, providing high quality advice and support across a wide range of council services.

Working in a fast paced environment, you will handle enquiries by phone, online, and in person, ensuring customers receive accurate information and excellent service.

About you

You will have :

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills
• Good I.T skills and experience using various systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Further details are available in the supporting documentation.

Ready to make a difference?

If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.

Apply today and take the next step in your career with us.

How to apply

Apply online at: https://staffordandcannockjobs.engageats.co.uk

Alternatively, contact us on 01785 619000 or email us quoting the role number at:

✉ recruitment@staffordbc.gov.uk

Closing date: Sunday 19th July 2026
Interviews week commencing 10th August 2026

Cannock Chase District and Stafford Borough Counci