Customer Service Advisor Apprentice
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
About the job
Salary: £7.55 per hour
Hours per week: 37
Contract type: Apprenticeship
Kick-start your career in public service!
Luton Council is offering an exciting opportunity for a motivated and customer-focused individual to join our Community Choices team as a Customer Service Advisor Apprentice.
This role is perfect for someone looking to develop professional skills in customer service, administration, and community engagement — all while gaining a recognised qualification and making a difference in people’s lives.
What you’ll be doing:
As our Customer Service Advisor Apprentice, you will:
- Be the first point of contact for people visiting or contacting our service via reception, email or telephone.
- Provide administrative support to the Community Choices management team — including photocopying, filing, emailing, and printing support plans.
- Assist in producing key documents such as questionnaires, letters, and newsletters.
- Help monitor service quality and satisfaction through data entry and reporting.
- Support Team Leaders in arranging and coordinating meetings for the people we support.
- Take accurate meeting notes, communicate relevant information to staff and carers, and help maintain up-to-date client and staff records.
- Attend team meetings and training to develop your skills and knowledge within the role.
Please note this role does not attract sponsorship.
About you
You are someone who brings a positive attitude, a willingness to learn, and a commitment to delivering excellent customer service. You have some experience in establishing facts and solving problems, and you're confident in providing advice and handling enquiries from members of the public both face to face and over the phone, always in a polite and professional manner.
You are able to quickly learn and apply new procedures, and you're comfortable using Microsoft Word, Excel, and other Windows-based applications. You have accurate keyboard skills and are capable of carrying out general administrative tasks such as photocopying, scanning, filing, printing, and producing clear, concise meeting notes.
With strong numeracy skills, you're confident in carrying out basic calculations (adding, subtracting, multiplying, dividing), and you can work both independently and as part of a team. Your spoken and written English is of a high standard, enabling you to communicate effectively in a range of situations.
You understand the importance of equality and are aware of how discrimination can affect service delivery and the people you support. You're either already qualified in English and Maths at GCSE level or are willing to work towards these qualifications as part of your apprenticeship.
You are reliable, flexible, and able to adapt your working hours to meet service demands, such as during busy periods at the end of the day. You have lived in the UK for the past three years and are able to travel across the Borough when required.
Most importantly, you are committed to undertaking the relevant apprenticeship training and developing your skills to contribute positively to the Community Choices team at Luton Council.
To be eligible, applicants must have resided in the EEA, Switzerland, Gibraltar or the UK for at least the previous 3 years before the start of the apprenticeship.
Application process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons including access to discounts on top UK retailers and local retailers
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £7 per hour